5.5.09

Resolving DCPU Helpline Issues

Working on Flexible Working Hours
PCS and the employer have been discussing a number of issues recently to try to improve working conditions in Helpline and to maximise use of DWP’s resources. Part of this was around work done by full time FWH staff between 7.00 am and 7.30 am (7:30 am being when the phone lines open).

Senior Management were concerned that there could be difficulties finding work within Helpline to enable those staff who regularly work from 7.00 am without impacting on the work of staff who may not be able to go on the phones for whatever reason ie temporary adjustments etc. As part of these discussions Senior Management are proposing to offer to these staff work from an Operational area and will be writing to them directly to ascertain their personal view. Senior Management are proposing that for those full time FWH staff who want to continue to exercise their FWH hours from 7.00 am they will provide work, which is likely to be in an Ops Room

This proposal complies with the principle of the DCS FWH Agreement as Senior Management are finding work that allows members to continue to work their FWH from 7.00 am

PCS are generally supportive of the proposal. We would naturally expect that H&S considerations are taken into account when working in other areas.

We hope that the above is useful. If you require any further details about these or any other points then please do not hesitate to contact the Branch Office on Ext: 61186.