To all members of the PCS Fylde Central Benefits and Services Branch at Warbreck in Helpline and on Turrets or in 201, 202 and 204 at Norcross.
Members may have seen details in the PCS DWP Group circulars about the campaign in Job Centre Plus regarding the extension of Call Centres in the DWP.
The PCS DWP Group Executive Committee have decided that a line in the sand has to be drawn in terms of the continuing pressures from the employer to eat into members conditions of service. Your Branch Executive Committee unanimously agreed that, provided the campaigns aims were beneficial to all members who work in a Telephony environment in the DWP then all members working in a telephony environment should be included in the Campaign. We have requested assurances that the campaign’s aims and demands will include:
- Adoption of the PCS Call Centre Charter in all Call Centres in the DWP, including full access to FWH, an end to the Genesys system with its “nth” degree scheduling of call centre workers’ hours on the phones, acceptance that call centres workers are a part of the Department and should have the same rights to Special Leave/ Annual Leave etc and that any other improvements secured by PCS Departmentally apply to all workers equally, including call centre workers.
- That there should be volunteers only to move into the JC Plus call centres
If members want sight of the full PCS Call Centre Charter then they should contact Katya Lawder.
If you have any concerns, reservations or issues about the Campaign or want to discuss the issues then could the members who work on Turrets contact Emma Haslehurst by email or on Ext: 67400, the members in Helpline contact Katya Lawder by email of on Ext: 61186 and the Block 2 Norcross members please contact Duncan Griffiths via email or on Ext: 63484.
