This post is to update members with feedback from a meeting between PCS and DCPU Management on 18th December 2008.
We clarified the assurance we received at the last meeting that Lean would not impact on normal access to FWH, Annual Leave, Special Leave etc and Senior Management agreed and clarified that there should be no restrictions imposed on staff because of the introduction of Lean over and above the normal DWP Policies and Procedures. In some instances this means that managers should adopt a common sense approach and look across the whole Command rather than individual teams when considering these requests.
Senior Management also assured us that Lean will not impact on the revised working arrangements we recently introduced for Turrets. This means that in effect turret schedules for those Lean areas should be reduced – our view is that if the staffing is reduced by 20% as it is for AOs then the turret schedule for that area should also be reduced by 20%. Senior Management would clarify whether this is the case - please let us know if this is different.
We raised a number of concerns that members from B207 and B209 highlighted at our members, in B207 and B209, meeting on 17th December 2008.
Members felt there were problems with the numbers of trays. Senior Management agreed to look at this issue. A common theme was that the removal of racking was causing problems and we will be looking at this closely with the employer. It is our intention to review Lean jointly with the employer and the roll out early in the New Year where we will look at these issues in more detail.
We wanted to ensure that there was a balance between the needs of the Lean process and the individual control that members have over their day to day work to ensure that staff are able, as much as possible, to determine their working day. Senior Management accepted that the balance does need to be looked at and we will continue to pursue.
Members raised the issue of being pressured into making decisions on cases without the file being available. Senior Management agreed that this should not be happening at all and that it was not acceptable. Also Senior Management said decisions shouldn’t be made purely to ensure targets are not missed. Please let us know if this is happening in your area. Senior Management also stated that they do not routinely trawl for cases near to the target date in order to make decisions although they will do so to ensure the correct actions have been taken on cases. It is quite easy to perceive this as Bucket Management but Senior Management say this is not the case.
Senior Management also said they were looking at reducing the 2,500 cases head of work for the Lean areas and were considering ways they could do this to ease the pressure on newly Leaned areas.
Members also felt the 10 minute daily meetings were a complete waste of time. This view reflects the view of the Carers Allowance experience where the daily meetings were scrapped. We hope DCPU Management learn the lessons of Carers and listen to what staff are saying. They Agreed to consider this.
The universal theme of our members’ consultation was that there are not enough staff. It is clear to us that any process can work if there are enough staff. Many members in B207 and B209 did express favourable views on certain aspects of Lean but felt it would not and could not work without the staff to do it. However we also reflected concerns that the way work was allocated lacked job satisfaction. We believe the arbitrary 10% cut in staffing in the Lean areas is wrong and will be pressing for a suspension of the Job Cuts in the upcoming Review meeting.
We have always said that Lean means job cuts. Senior Management refute this and have stated that Lean will not lead to job cuts but is about increasing capacity. The simple test remains: a Command with 70 staff when they commence Lean training will have 63 staff at the end. Whichever way you look at it this is a job cut.
Finally we raised the question of stationery shortages.
We clarified the assurance we received at the last meeting that Lean would not impact on normal access to FWH, Annual Leave, Special Leave etc and Senior Management agreed and clarified that there should be no restrictions imposed on staff because of the introduction of Lean over and above the normal DWP Policies and Procedures. In some instances this means that managers should adopt a common sense approach and look across the whole Command rather than individual teams when considering these requests.
Senior Management also assured us that Lean will not impact on the revised working arrangements we recently introduced for Turrets. This means that in effect turret schedules for those Lean areas should be reduced – our view is that if the staffing is reduced by 20% as it is for AOs then the turret schedule for that area should also be reduced by 20%. Senior Management would clarify whether this is the case - please let us know if this is different.
We raised a number of concerns that members from B207 and B209 highlighted at our members, in B207 and B209, meeting on 17th December 2008.
Members felt there were problems with the numbers of trays. Senior Management agreed to look at this issue. A common theme was that the removal of racking was causing problems and we will be looking at this closely with the employer. It is our intention to review Lean jointly with the employer and the roll out early in the New Year where we will look at these issues in more detail.
We wanted to ensure that there was a balance between the needs of the Lean process and the individual control that members have over their day to day work to ensure that staff are able, as much as possible, to determine their working day. Senior Management accepted that the balance does need to be looked at and we will continue to pursue.
Members raised the issue of being pressured into making decisions on cases without the file being available. Senior Management agreed that this should not be happening at all and that it was not acceptable. Also Senior Management said decisions shouldn’t be made purely to ensure targets are not missed. Please let us know if this is happening in your area. Senior Management also stated that they do not routinely trawl for cases near to the target date in order to make decisions although they will do so to ensure the correct actions have been taken on cases. It is quite easy to perceive this as Bucket Management but Senior Management say this is not the case.
Senior Management also said they were looking at reducing the 2,500 cases head of work for the Lean areas and were considering ways they could do this to ease the pressure on newly Leaned areas.
Members also felt the 10 minute daily meetings were a complete waste of time. This view reflects the view of the Carers Allowance experience where the daily meetings were scrapped. We hope DCPU Management learn the lessons of Carers and listen to what staff are saying. They Agreed to consider this.
The universal theme of our members’ consultation was that there are not enough staff. It is clear to us that any process can work if there are enough staff. Many members in B207 and B209 did express favourable views on certain aspects of Lean but felt it would not and could not work without the staff to do it. However we also reflected concerns that the way work was allocated lacked job satisfaction. We believe the arbitrary 10% cut in staffing in the Lean areas is wrong and will be pressing for a suspension of the Job Cuts in the upcoming Review meeting.
We have always said that Lean means job cuts. Senior Management refute this and have stated that Lean will not lead to job cuts but is about increasing capacity. The simple test remains: a Command with 70 staff when they commence Lean training will have 63 staff at the end. Whichever way you look at it this is a job cut.
Finally we raised the question of stationery shortages.
PCS will continue to speak to members in the areas that have rolled out to establish your views. Please also let Duncan Griffiths, Jim Marsh or Grant McClure have any concerns as they arise.
