Thank you for all you are doing."
1) Apologies 1½ hours facility time, plus reasonable travelling time, has been applied for you to attend the meeting. Please make every effort to do so. The National Motions book can be found here in .pdf format, the Group Motions booklet is not yet available electronically due to the slightly different nominations and motions timescale of National Conference. We will publish it once it is.
Wednesday 13th May 2009
Warbreck House Canteen
2.00pm - 3.30pm
The purpose of this post is to remind members of a General Meeting to mandate (i.e. instruct) delegates to the forthcoming PCS National and DWP Group Conferences.
Obviously as the manner in which delegates vote can influence PCS policy on a range of issues from Pay Bargaining to the way the union is run, this is an important meeting. The motions booklets will be available at the Mandating Meeting, however, if you require an advance copy please contact the Branch Secretary, Duncan Griffiths by email or by phone on Ext: 63484.
The agenda for the meeting is:
2) Announcements
3) Emergency Motions
4) Mandating of delegates to the PCS National and DWP Group Conferences.
If you require any further details please do not hesitate to contact the Branch Secretary, please also contact him if you require a hard copy of the DWP Group or PCS National Conference Motions booklets.
Wednesday 13th May 2009
The Canteen
Warbreck House
10:00 am
We will feedback the results to Senior Management to help us to tackle the erosion of jobs at Warbreck House.
Please note that if you have not yet joined PCS there is a membership form available to print and fill in on the right hand side of this website.
At the Helpline Members Meetings on 26th March 2009 members told us they were opposed to having their 20 minute breaks scheduled at fixed times 4 weeks in advance. PCS raised this, and other issues at a meeting with Senior Management on 15th April 2009 and argued strongly that fixing scheduled breaks was not compatible with individual needs around comfort and welfare, would reduce flexibility and would engender a more controlling and rigid environment and could affect customer service. Members felt strongly that it was important that individual members should be able to determine their own breaks in accordance with their individual needs.
Senior Management understood this and proposed that staff would be able to state when they wanted to take their breaks but would have to do so in advance. They also proposed that if members wanted to split their break into two 10 minute breaks they would be able to do so. PCS welcomed these proposals.
It is therefore extremely disappointing that Senior Management have now withdrawn these proposals and have told us they will be imposing fixed scheduled breaks from 26th May 2009. Senior Management claim “the WFM Geneysis system cannot input 10 minute breaks instead of 20 minute breaks nor do their Performance Team have the resources to input preferred breaks”. They also stated that this means that if we were to go ahead with their proposals Team Leaders would have to manually input all preferred breaks (as a worse case scenario, for up to 14 staff) every week. According to the employer this was not a viable option.
PCS rejects this view. We do not believe allowing staff the flexibility to request when they want a break is particularly onerous given that it is for 14 staff at most once a week. This does not appear to be a particularly huge resource issue particularly when we are doing all we can to resolve the issues that staff are telling us are making their working lives intolerable.
Senior Management also state that the option they propose to use is to schedule 20 minute breaks for all staff (except DDA breaks) via the Geneysis system, which requires no manual intervention. However DDA breaks will still be offered and manually input by Team Leaders. This is the key to the issue. The DWP tells us that Geneysis is a tool and is not the be all and end all when it comes to scheduling cover. Geneysis is a computer software package that takes no account of individuals and their working lives and the pressures, stresses and strains that members face on an increasing basis day by day. Members as individuals know what affects them when they come to work and when the best time is for them to take their break. This continues to be the case.
All the evidence provided by Senior Management suggests that breaks taken throughout the day on the present basis are broadly in line with expected and actual call traffic therefore we do not see any problem. PCS has already agreed that Senior Management can suggest to staff when they would like them to take their break but this was not mandatory until now.
Senior Management even claim they are committed to using any available time that occurs, as a result of this more efficient use of resources, to provide all Helpline staff with more time allocated to them, in order to read their e-mails, discuss procedural changes, read information on the Intranet etc which is a bit rich given it was the same Management Team that slashed the amount of reading time have for staff to do just that.
We must remember that the PDCS has willingly relinquished the use of 1,100 staff on the basis that PDCS claims they will be able to cope with the same amount of work. The reality is they expect more work with less staff which is why Senior Management are introducing this much more rigid, inflexible and controlling environment.
PCS will continue to oppose this imposition. We will be considering what steps we need to take to try to persuade Senior Management to remove this imposition and will be asking for your views shortly. If members have any views or ideas they would like to contribute please let us know.
We hope that the above is useful. If you require any further details about these or any other points then please do not hesitate to contact the Branch Office.
Senior Management were concerned that there could be difficulties finding work within Helpline to enable those staff who regularly work from 7.00 am without impacting on the work of staff who may not be able to go on the phones for whatever reason ie temporary adjustments etc. As part of these discussions Senior Management are proposing to offer to these staff work from an Operational area and will be writing to them directly to ascertain their personal view. Senior Management are proposing that for those full time FWH staff who want to continue to exercise their FWH hours from 7.00 am they will provide work, which is likely to be in an Ops Room
This proposal complies with the principle of the DCS FWH Agreement as Senior Management are finding work that allows members to continue to work their FWH from 7.00 am
PCS are generally supportive of the proposal. We would naturally expect that H&S considerations are taken into account when working in other areas.
We hope that the above is useful. If you require any further details about these or any other points then please do not hesitate to contact the Branch Office on Ext: 61186.
Matthew Taylor from the The Guardian published an article on the BNP last month. It makes interesting reading and can be viewed here.
The Greater Manchester Asbestos Victims Support Group have launched an on-line petition here.
The purpose of this post is to inform members that from Thursday 23rd April 2009 onwards you should receive your DWP Group Executive Committee Election ballot paper.- Departmental Pay
- Conditions of Service, Annual Leave, etc
- Health and Safety matters such as screens, risk assessments across the Department.
The Branch Executive Committee and the Annual General Meeting support the following list of candidates:
Sam Hall (Group Assistant Secretary) and Dave Wilklinson (Negotiations Officer) have provided the following information:Managers should also explain what the “Wholly Exceptional” criteria (Procedure 7.3) will mean in the employee’s own work context.
SSMART Objectives
The employee and their manager will agree who will be responsible for preparing the first draft of objectives. If employees choose not to, then managers should set appropriate objectives for the employee. The manager will be responsible for ensuring that the objectives are relevant to the job role, SSMART (Stretching, Specific, Measurable, Achievable & Agreed, Relevant, Timebound), and written using simple language about what is expected. A “SSMART Checklist” is provided for further help on this area. ( Procedure 2.1)
No more than six SSMART objectives (and a minimum of two) will be recorded at any one time, as these are to be reviewed at each performance discussion and updated whenever significant changes occur (Procedure 2.3).
Competencies
There are six competency areas in the DWP competency framework. One of these is Delivering a Professional Service which is broken down into different professional areas. The manager and employee will agree which competencies are most relevant to the employee’s job role. (Procedure 2.4 – 2.7)
Performance Discussions
Performance discussions are vital to ensure that employees are aware of how they are performing against their objectives and competencies. There is no laid down structure for the performance discussion, they can be as long or short as necessary. They may take the form of a conversation about work matters where new plans are made, objectives reviewed and feedback given on past work. (Procedure 3.3)
Generic Objectives
DWP targets or generic objectives should not be automatically set as work objectives. Individual factors such as experience, knowledge, any reasonable adjustments needed and working pattern must be taken into account ( Procedure 2.8 & 2.9).
Stretching but Achievable
Stretching objectives are qualified by the SSMART criteria expectation for all objectives to be achievable and agreed.
Numerical Targets
Numerical targets which are not within the employee’s personal control should be opposed. Objectives must be within the employee’s capability.
Attendance Objectives
DWP has accepted that numeric targets for attendance are not within the active control of the individual and are therefore not necessarily achievable. An attendance objective should, if used, only expect compliance with processes, application of policy and an understanding and commitment to overall business targets.
Team Work
Numerical targets should be qualified by the need for team work and recognise the individual is expected to make a contribution towards the achievement of a target. An example of an acceptable work objective would be: to accurately determine entitlement to new claims to benefit and to make an effective contribution towards the new claims clearance times of X days, as in the unit business plan.
Disability and Objectives
Disabled people must have objectives set which provide the same opportunity to meet or exceed objectives as any other employee. Reasonable adjustments must be made for their disability if that affects their performance (Procedure 2.11 & Advice 5).
Part Time Workers
Part time staff must have the time taken for learning, reading and keeping up to date etc. taken into account, for example, a member of staff working half the hours of a full time member of staff should expect to have objectives set at less than half that of the full timer to allow for these activitities (Procedure 2.12 & Advice 5).
Use Grievance Rights
Use the DWP Grievance Procedures to oppose unacceptable Objectives / People Performance problems or decisions which give cause for concern (Procedure 8.28).
Employees have a right to a grievance hearing and the right to be accompanied by a Trade Union Representative.
Further PCS guidance for People Performance will be issued first on the PCS HQ website.
Pilots
The PCS DWP Group Executive Committee (GEC) has supplied the following information: Fair Pay for All
More evidence continues to emerge to show how badly members in DWP fare compared to pay rises in other organisations. Even staff in Lloyds bank are being awarded an inflation busting pay increase, despite being one of the banks bailed out by the taxpayer.
PCS don’t begrudge anyone an inflation proof rise – it’s what we are fighting for. We just believe this is further evidence of how justified we are in continuing to argue for decent pay rises for all DWP members.
GEC Secures Early Pay Talks
Immediately after the pay remit was published, The GEC met with DWP management and secured agreement from them to hold meetings at the earliest possible time to discuss how we apply the pay remit guidance in DWP.
We have pressed for full access to the information on potential and actual efficiency savings in DWP that can be used to improve members’ pay. We have made it clear to management that we expect them to move ahead rapidly with this work.
PCS are currently working on the detail of the guidance to ensure that we are best placed to secure every single additional penny we can to improve members pay. While in those talks yesterday the BBC revealed another 3,000 job losses in the economy – emphasising how crucial DWP staff are at present.
As we approach the third year of the imposed three year pay offer, DWP management will have to work hard with us to secure the maximum amount of extra money from efficiency savings in order to get members the pay we all deserve.
Together we will win.
Working Day Project

Join the national Put People First march for jobs, justice and climate and call for decent jobs and public services for all, an end to global poverty and inequality, and a green economy.
Thousands of people will march through London on 28 March, as the leaders of 20 of the world's economic powers prepare to meet on 2 April for a G20 Summit in an attempt to tackle the recession and global financial crisis.
Global problems, public solutions
The last year has made us appreciate even more so than before that crises in one part of the world impact on other areas of the globe. Solutions must therefore be truly global and not just designed to protect the interests of the most economically developed countries and the wealthy elites within them. The leaders of the G20 countries must not be allowed to just tinker with a global economic system that has failed people across the world and continues to endanger our environment.
To get this message across, PCS has joined a broad 'Put People First' (PPF) coalition, including the TUC and many others who were part of Make Poverty History. This also fits in with PCS and War on Want's 'Global Problems, Public Solutions' campaign, calling for a clampdown on the overseas taxdodging activities of UK multinational companies.
March for jobs, justice and climate
PPF is organising a mobilisation on 28 March in advance of the G20 summit; a march will start at 11 am from Victoria Embankment to Hyde Park.
The campaign has three key messages:
- decent jobs and public services for all
- end global poverty and inequality
- build a green economy