21.10.13

The following details have been supplied by PCS DWP Group:

Personal Independence Payment - Update

Personal Independence Payment replaces Disability Living Allowance over a phased introduction scheduled to be completed by 2017. It is designed to reduce the existing DLA expenditure by 20%.

The Departmental Trade Union Side has been meeting the PIP Programme and PIP Operations management on a regular basis. PCS is opposed to the replacement of DLA by PIP because PIP is designed to reduce the numbers of people able to claim it by a massive 25% in order to meet the Treasury imposed saving. The phased introduction of PIP began with new claims being taken on a limited basis on 8 April 2013 and then all new claims being taken nationally from 10 June 2013.

Recent developments
DTUS met with the Programme on 17 October. It is clear that the claiming process is taking longer than was originally predicted. This is due to a number of factors including claimants taking longer to return the claim form and delays in assessment provider performance. There has also been a judicial review of the mobility criteria.

This led to the Programme deciding to postpone Phase 2 of the roll-out schedule. Phase 2 begins the conversion of existing DLA claims to PIP. It includes changes to condition cases and natural DLA reassessments. Phase 2 was originally postponed from 7 October to 28 October.

However, it has now further been decided that, rather than have a full-blown national implementation of Phase 2 on 28 October, there will now be a more limited, controlled start to Phase 2.

From 28 October PIP reassessment will only be undertaken from claimants residing in Wales, parts of the Midlands and East Anglia. This amounts to 25% of the national workload. Claims in other areas will remain DLA claims. This will require some additional manual processes and contact centres will need to differentiate claims on a geographical basis. Although the same number of staff will still be required to deliver PIP the residual DLA work is likely to continue for longer than originally planned. DTUS raised the problem of training decay and management are equally concerned and will put in place arrangements to mitigate the risk.

The timetable for the start of managed reassessments remains unchanged. This is still timetabled to run from October 2015 to 2017.

Conclusions
The Programme were clear that there were no fundamental changes in PIP or the delivery model but they are reacting to lessons learnt from the initial phase. It does mean that the additional staffing requirements will not now be required until around April next year. The Programme stated that the completion date for full implementation in 2017 remained on track. Members working on PIP will no doubt be concerned at these developments. DTUS pressed the Programme hard about the stability and future of PIP and were reassured that the problems were nothing like those affecting the Universal Credit Programme and that PIP was on track, albeit slightly delayed